By 2020 around 80% of all businesses will be using a chatbot. It’s mad to think that there will be such a huge uptake in AI technology for businesses.
But what is the hype about chatbots? Why does your business need one?
1. Always open for business, 24/7
How many businesses can you think of that are open and operating 24 hours a day, 7 days a week, 365 days a year? Not many!
With a chatbot, you can remain available in one form to all potential customers all day long.
2. Answer questions and Build trust
Customers do not want to be in que, they want instant answer to their questions.If your business receives a lot of inquiries, chatbots can take the load off your customer support team. By acting as the first point of contact, chatbots can screen calls from customers and redirect them to human agents only when required. At ALICE we are able to automate 80% of your customer queries. There is always a possibility that some people are asking questions that ALICE cannot reply to. In that case our dashboard helps you to answer those queries manually.
3. Connect with customers. Market effectively.
How does your business connect with customers, especially with previous customers who you want to convert into repeat customers?
The vast majority of businesses have spent the last decade relying on email marketing to promote and connect with their customers.Sadly, email marketing is failing businesses. At best only 34% of marketing emails are opened by the recipients. With ALICE you can manually or automatically track your customers, send them personalized offers. We have tracked upto 90% message open rate with ALICE.
4. Get customer where they live and breathe this days — Social media
Part of the marketing clout of a chatbot is that it can help increase sales, more importantly through social media, where most of your customers are spending majority of their time. A chatbot is frictionless. You customers never need to leave Messenger to interact with your business. They can open a marketing message about your new products, click on a button in the message and continue in Messenger looking at products and finding out more about your current promotion or sale, make the payment and checkout. This will only drive up sales for your business. With ALICE, businesses have recorded an increase in sales of upto 30%.
5. You can do more than just chatting
So a chatbot is just for telling people when you’re open and what you sell, right? WRONG.
There is so much you can achieve with a chatbot.
For example, you can allow customers to request a booking for a salon, restaurant or other similar businesses. If you have a play with our Salonius demo bot for a hair and beauty salon, you’ll see how easy it is to send a booking request within a bot — something you can, of course, allow customers to do 24/7.
You can simply use a chatbot to send customers downloadable files, such as a menu for a restaurant, or provide links to Google Maps. These simple tasks are something that you can’t do on the phone or in person and both can be achieved all day long by a chatbot without any effort from you!
Interested to learn more about chatbots or want to test one? Visit https://getalice.ai/